Privacy Policy

This Better Home (“TBH”, “This Better Home”, “TBH Academy”, “This Better Home Academy”, “Company,” “We,” or “Us”) respects our user’s (“You” or “Your”) privacy and is committed to protecting it.


This “Privacy Policy,” along with the Terms and Conditions, govern the use of information gathered or used on or by this course’s website, https://tbhacademy.thinkific.com, and/or any other associated domains and/ or subdomains owned by Us now or in the future (the “Website”), whether as a guest or a registered user. 


When accessing the Website, the Company will learn certain information about You, both automatically and through voluntary actions You may take, during Your visit. This Privacy Policy applies to information We collect on the Website and in email, text, or other electronic messages between You and This Better Home. 


Please read the Privacy Policy carefully before You start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to You, You accept and agree to be bound and abide by the Privacy Policy. If You do not want to agree to the Privacy Policy, You must not access or use the Website.

1. What information do we collect and what do we do with it?

When you enroll as a student or subscriber (“learner”) on our site or related courses, as part of the enrolling process, we collect the personal information you give us such as your name and email address. When You access the Website, the Company will learn certain information about You during Your visit. The Website provides various places for users to provide information, including but not limited to filling out forms on the Website, communicating with Us via contact forms, responding to surveys, search queries on a search feature, providing comments or other feedback, and providing information when ordering a product or service via the Website. 

We use information You provide to Us to deliver the requested product and/or service, to improve our overall performance, and to provide You with offers, promotions, and information.


We only collect information that is provided with 1) consent, or 2) a legal basis, namely, a legitimate interest. Personal information collected may include:

• Name, postal address, phone number, social media account links, and e-mail address.

• Financial account information, such as credit card number and other payment information. Please note, We do not retain credit card information, as it is processed through a third-party server, which are the companies used by Thinkific.


As You navigate our Website, We may use automatic data collection technologies including Google Analytics to collect certain information about Your equipment, browsing actions, and patterns. This will generally include information about Your location, Your traffic pattern through our Website, and any communications between Your computer and our Website. We collect:


• If You create an account – Your username, password, and other demographic information that You provide.

• If You purchase from us– what You buy, how frequently You buy, and other products You look at.

• Any of Your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure, namely for the protection and assertion of our legal rights, Your legal rights and the legal rights of others.


We may use the information We gather to:


• Administer our website and business, provide our services, ensure the security of our website and services, and maintain back-ups of our databases;

• Enable and monitor Your use of the website;

• Communicate with You about Your orders, purchases, accounts, and requests for information;

• Allow Us to process orders, registrations, and customer service inquiries;

• Provide You with information about content, products, and services We offer, and advertise/ market relevant content, products, or services to You;

• Allow Us to better service You in responding to Your customer service requests;

• Administer a contest, promotion, survey or other site feature;

• Quickly process Your transactions;

• Keep proper records of transactions; 

• Send periodic emails regarding Your order or other products and services; or to

• Comply with, enforce, defend, or indemnify our or any other party’s legitimate legal interest.


We use this data to improve our Website and our service offerings. To the extent that You voluntarily provide personal information to us, our systems will associate the automatically collected information with Your personal information.

We may send you emails about our site and related course(s), registration, course content, your course progress or other updates. We may also use your email to inform you about changes to the course, survey you about your usage, or collect your opinion.

If You choose to correspond with Us using email, We may retain the content of Your email messages together with Your email address and our responses. 


We are committed to keeping Your e-mail address secure. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose Your email address to any third parties except as allowed in the section titled Disclosure of Your Information. 


We will maintain the information You send via e-mail in accordance with applicable federal law. 


In compliance with the CAN-SPAM Act, all e-mails sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove Yourself from our mailing list so that You receive no further e-mail communication from Us.


Our emails provide users the opportunity to opt-out of receiving communications from Us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from Us at anytime. 


Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

2. How do you get my consent?

When you provide us with personal information to become a learner on our site, make a purchase, or participate in the course, you imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected].

3. Disclosure

As a general rule, We do not disclose Your personal information except in the limited circumstances described here. We may share information with any Company subsidiary or holding company, insurers, professional advisors, website hosting partners and other parties who assist Us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. 


We retain the email addresses of those who send Us email, who register for access to our site, and who subscribe to our email newsletters (if applicable). We retain these email addresses, along with other information You provide, on Thinkific. We do not disclose these email addresses to third parties by “list sharing” or selling Your information.


We sometimes work with third parties to analyze user’s preferences, provide content, products, or services of interest to that user, or to collect data for conversion tracking (that is, what actions You take after You click on an ad). Third Party Services used on this website including but not limited to Google Analytics.


We may disclose Your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to You. 


We may disclose Your personal information to a third party, including law enforcement, a lawyer or collection agency, when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety, and for the establishment, exercise, or defense of legal claims, whether in court proceedings or an administrative out-of-court procedure.


We may provide Your information to any successor in interest in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s asserts and/or business. 


We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights or when compelled by a court or other governmental entity to do so, or for any other legitimate legal interest.


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service [tbhacademy.thinkific.com/pages/terms]. 

4. Thinkific

Our course and site is hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with the online course creation platform that allow us to sell our product/services to you.

Your data is stored through Thinkific’s data storage, databases and the general Thinkific application. They store your data on a secure server behind a firewall.

Your Personal Information and its security are important to Us. Thus, We take commercially reasonable steps to ensure the security of the information You provide to Us and the information We collect automatically. Please note, however, that no internet transmission method or manner of electronic storage is 100% secure. Therefore, We cannot guarantee the security of the Personal Information We have collected from You.


Email is not recognized as a secure medium of communication. For this reason, We request that You do not send private information to Us by email. However, doing so is allowed, but at Your own risk. Some of the information You may enter on our Website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email. 


The Company may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. 


For Website security purposes and to ensure that this service remains available to all users, the Company uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. 


The Website and the servers that make the Website available throughout the world are located in the United States. If You are located outside of the United States, please note that any personal information You provide to Us will be transferred to and processed in the United States. By purchasing from the Website, You agree to our Privacy Policy and, therefore, consent to the transfer and processing of that information. 

Payment:

If you make a purchase on our site, we use a third party payment processor such as Stripe or Paypal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.

For more insight, you may also want to read Thinkific’s Terms of Service here https://www.thinkific.com/resources/privacy-policy/ or Privacy Statement here https://www.thinkific.com/resources/terms-of-service/ .

5. Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our course website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

Our Website and/or the services We provide to You may contain links to third party sites not owned or operated by Us. When you click on links on our course site, they may direct you away from our site. We have no official affiliation with them and, therefore, have no control over the privacy policies that apply to their sites. It is Your responsibility to review their privacy policies before using their sites. Additionally, We do not endorse or take any responsibility for the content, products or services provided on any third party sites, and You agree to hold Us harmless with respect to Your use of them despite any links on our Website directed to them. 


6. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.

Web Analysis Tools

We may use web analysis tools that are built into the Website to measure and collect anonymous session information.


7. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.

Our Website is not intended for children under 14 years of age. No one under age 14 may provide any information to or on the Website. We do not knowingly collect personal information from children under 14. If You are under 14, do not use or provide any information on these Website or on or through any of the features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of the Website or provide any information about Yourself to us, including Your name, address, telephone number, email address, or any screen name or user name You may use.


If We learn We have collected or received personal information from a child under 14 without verification of parental consent, We will delete that information. If You believe We might have any information from or about a child under 14, please contact Us at [email protected]. 


8. Visitors’ Rights


If You are within the European Union, You are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include: 


We will retain any information You choose to provide to Us until the earlier of: (a) You asking Us to delete the information, (b) our decision to cease using our existing data providers, or (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it.

You have the right to request access to Your data that the Company stores and the rights to either rectify or erase Your personal data. 

You have the right to seek restrictions on the processing of Your data. 

You have the right to object to the processing of Your data and the right to the portability of Your data. 

To the extent that You provided consent to the Company’s processing of Your personal data, You have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to Your withdrawal of consent.

You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation. 


We require only the information that is reasonably required to enter into a contract with You and in which We have a legitimate legal interest. We will not require You to provide consent for any unnecessary processing as a condition of entering into a contract with Us. 

8. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our site or course is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

9. Contact Information

If you would like to access, correct, amend or delete any personal information we have about you, contact Us at [email protected]

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Effective as of February 23, 2023